Job Description

Roles & Responsibilities

Able to delivery of service product (Start-up, Maintenance, and Optimization) with excellent

Plan and manage On-time preventive maintenance for Improving tool performance and Extending tool lifetime

Be responsible for the onsite contract operational KPIs (MTTR, MTBF, Availability etc.) and ensure the target fulfillment.

Update and report status of progression and KPIs directly to Onsite Service Leader / Service Supervisor.

Maintain regular meetings with customers to identify the customer s requirement, analyze their demands and deliver gap closure plan.

Keep effective interaction with other function (such as project and sales) to setup and optimize the cross functional processes.

Support project with be assigned from Onsite Service Leader / Service Supervisor.

Maintain global operation standard of TMC (Tool Management Center) system

Develop cost saving program and improvement activity (kaizen) as information to support renewal service contract proposal with Service Sale.

Experience requirements:

• 2-3 years of technical field service experience maintaining and repairing industrial Electric Tool/ equipment (Atlas Copco and other) or equivalent
• High level of customer service through excellent interpersonal skills and professionalism
• Ability to troubleshoot, test, repair and service technical equipment
• English speaking is a must and Arabic is preference
• Ability to work flexible shifts and to adapt to changing work schedules

Knowledge:

• Strong mechanical and electrical skills.
• Computer literate
• Preference of Good command of spoken and written English

Educational requirements:

Diploma or higher Mechanical or Mechatronic or Electrical Engineering or related equivalent

Personality requirements:

• Service mind characteristic
• Leading and developing others
• Communication skills
• Problem solving
• Result orientation
• Teamwork

Behaviors:

• Customer oriented
• Well organized
• Sense of Urgency

Desired Candidate Profile

Experience requirements: 2-3 years of technical field service experience maintaining and repairing industrial Electric Tool/ equipment (Atlas Copco and other) or equivalent

High level of customer service through excellent interpersonal skills and professionalism

Ability to troubleshoot, test, repair and service technical equipment

English speaking is a must and Arabic is preference

Ability to work flexible shifts and to adapt to changing work schedules

Knowledge: Strong mechanical and electrical skills. Computer literate Preference of Good command of spoken and written English

Educational requirements: Diploma or higher Mechanical or Mechatronic or Electrical Engineering or related equivalent

Personality requirements: Service mind characteristic Leading and developing others Communication skills Problem solving Result orientation Teamwork

Behaviors: Customer oriented Well organized Sense of Urgency