Job Description

Roles & Responsibilities

We are seeking a professional and customer-focused Reservations Agent to join our team at tamayyaz in Riyadh, Saudi Arabia. In this role, you will be the first point of contact for our guests, managing reservations with efficiency, accuracy, and exceptional service. You will handle booking inquiries, process reservations, and ensure every guest receives a seamless and supportive experience from their initial contact through their stay.

• Process and manage guest reservations through multiple channels including phone, email, and online booking systems
• Provide accurate information about room availability, rates, amenities, and special offers to potential guests
• Maintain detailed and organized reservation records, ensuring all guest information is entered correctly and securely
• Handle guest inquiries and special requests with professionalism and empathy, offering customized solutions when possible
• Manage cancellations and modifications to existing reservations in a timely and courteous manner
• Coordinate with other departments to ensure guest preferences and special requirements are communicated effectively
• Resolve booking discrepancies and guest concerns with problem-solving skills and a supportive approach
• Multitask efficiently during peak booking periods while maintaining accuracy and attention to detail
• Follow company policies and procedures to ensure compliance and consistency in all reservation operations
• Contribute to achieving occupancy targets and revenue goals through effective sales techniques and upselling opportunities

Desired Candidate Profile

Proven experience as a Reservations Agent, customer service representative, or similar role in the hospitality or travel industry

• Proficiency with reservation management systems and booking platforms
• Strong verbal and written communication skills in English; Arabic language skills are highly preferred
• Excellent organizational abilities with strong attention to detail and accuracy in data entry
• Demonstrated time management skills with the ability to prioritize multiple tasks simultaneously
• Customer-focused mindset with the ability to remain calm and professional under pressure
• Problem-solving skills and the ability to handle guest concerns with empathy and support
• Proficiency with computer systems and Microsoft Office applications
• Familiarity with Customer Relationship Management (CRM) systems is preferred
• Knowledge of the hospitality industry and guest service standards is advantageous
• Ability to work flexible schedules, including weekends and holidays as required