Key Accountabilities 

• Manage the day-to-day operations of the restaurant, ensuring seamless service from opening to closing and maintaining high standards across all departments.
• Lead, mentor, and train a diverse team of staff to consistently deliver excellent customer service, high-quality food, and a positive and collaborative work environment.
• Oversee budgeting, monitor expenses, and implement strategies to optimize revenue and control costs, ensuring the restaurant meets its financial targets.
• Engage with customers to ensure satisfaction, address concerns, and resolve complaints professionally to maintain a loyal and satisfied customer base.
• Manage inventory and ordering processes to ensure efficient stock levels, minimize waste, and maintain smooth kitchen operations.
• Develop and implement sales initiatives, including upselling and local marketing campaigns, to drive traffic and increase sales.
• Ensure that all food safety, sanitation, and hygiene standards are followed while maintaining consistent food quality and presentation.
• Create and manage staff schedules, ensuring optimal coverage during peak periods, and monitor team performance to ensure high service standards are met.
• Collaborate with suppliers to negotiate pricing, ensure timely deliveries, and maintain strong vendor relationships.
• Ensure consistent implementation of brand standards, policies, procedures, and promotional activities.