Job Description
Roles & Responsibilities
Key Responsibilities: - Oversee daily branch operations, ensuring smooth service delivery and full compliance with health, safety, and municipal regulations
- Achieve sales targets and manage branch P&L, monitoring and controlling operational costs (labor, food, utilities, wastage)
- Lead, train, schedule, and develop branch staff, fostering a high-performance and collaborative work culture
- Ensure exceptional customer experience that reflects the brand's identity, monitoring and addressing customer feedback
- Manage inventory levels proactively, conduct monthly counts, and ensure compliance with expiration dates
- Implement in-branch marketing campaigns, promotions, and events in coordination with the marketing team
- Ensure branch facilities and equipment are well-maintained, reporting and following up on repairs promptly
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Desired Candidate Profile
Leverage your leadership and operational excellence to join a dynamic F&B company specializing in the coffee industry, based in Saudi Arabia. As a Branch Manager, you will be responsible for overseeing daily branch operations, driving sales performance, ensuring exceptional customer experience, and maintaining brand standards across multiple locations.
Qualifications & Experience: - Bachelor's degree in Business Administration, Hospitality Management, or a related field (preferred)
- Minimum 5 years of experience in F&B or retail sector, with at least 2-3 years in a managerial role within a coffee shop or caf
- Proven experience in the specialty coffee industry is a strong advantage
- Strong leadership, delegation, and people-management skills
- Excellent financial acumen with experience in P&L management, cost control, and inventory management
- Proficiency in POS systems and Microsoft Office
- Strong command of English; Arabic proficiency is highly preferred