Job Description

Roles & Responsibilities

At FAENA The Red Sea, service is an art and as a Butler, you are its most personal expression. Acting as the dedicated host for our guests, you curate every detail of the stay with precision, intuition, and discretion. From pre-arrival to departure, you anticipate needs before they are spoken, crafting seamless, highly personalized experiences that reflect FAENA s bold spirit and commitment to luxury. As the bridge between the guest and the resort, you ensure every moment feels effortless, every interaction meaningful, and every stay unforgettable.

Key Responsibilities

• Deliver bespoke, intuitive service throughout the full guest journey from pre-arrival to post-departure
• Welcome guests with personalized suite orientation, handling luggage, unpacking, and in-room arrangements
• Anticipate guest needs through observation and preference tracking, ensuring highly tailored experiences
• Manage all guest requests including dining, reservations, amenities, laundry, and special occasions
• Maintain immaculate presentation of suites, wardrobes, and in-room details in line with FAENA standards
• Coordinate closely with Front Office, Housekeeping, IRD, and Concierge to ensure seamless service delivery
• Arrange and oversee personalized F&B experiences and in-room dining for VIP and special attention guests
• Handle guest concerns with professionalism and discretion, ensuring swift resolution and satisfaction
• Maintain accurate guest profiles, preferences, and service history for future stays
• Support arrival and departure experiences, including in-room check-in and express check-out
• Monitor room condition and report maintenance or quality issues proactively
• Promote resort services and experiences, identifying opportunities to enhance the guest stay
• Assist with guest logistics including airport transfers, activities, and special arrangements
• Uphold the highest standards of grooming, presentation, and confidentiality at all times

Desired Candidate Profile

2 3 years experience as a Butler or in a similar luxury guest service role within a 5-star hotel or resort

• Diploma or degree in Hospitality Management or related field preferred
• Strong understanding of luxury service standards (Forbes or equivalent)
• Exceptional interpersonal and communication skills with a natural ability to engage
• Highly intuitive, detail-oriented, and proactive in anticipating guest needs
• Discreet, trustworthy, and able to handle sensitive guest information with professionalism
• Strong organizational skills with the ability to multitask in a fast-paced environment
• Experience with hotel systems such as Opera or similar is an advantage
• Well-groomed, polished, and confident in guest-facing environments
• Flexible, adaptable, and committed to delivering exceptional, personalized service
• Passion for luxury hospitality and creating unforgettable guest experiences