Job Description

Roles & Responsibilities

Supervise and lead front office staff during assigned shifts, ensuring adherence to company standards and procedures

• Manage guest relations and resolve customer concerns with empathy and professionalism, maintaining high satisfaction levels
• Oversee front office operations, including check-ins, check-outs, reservations, and guest inquiries
• Train, mentor, and evaluate front office team members, providing constructive feedback and performance coaching
• Handle cash management, billing discrepancies, and financial transactions with accuracy and integrity
• Coordinate shift schedules and manage staffing levels to ensure adequate coverage and operational efficiency
• Implement and enforce hotel policies, safety protocols, and service standards across all front office functions
• Prepare shift reports, document incidents, and communicate relevant information to management and incoming shifts
• Address guest complaints and operational issues promptly, demonstrating problem-solving abilities and decisiveness
• Maintain front office systems and ensure accurate data entry and record-keeping
• Collaborate with other departments to ensure seamless guest experiences and operational coordination

Desired Candidate Profile

Saudi national (required)

• 1-2 years of reception, front desk, or administrative experience (preferred)
• Bilingual capabilities in Arabic and English (preferred)