Job Description

Roles & Responsibilities

Key Responsibilities

• Provide L2/L3 production support for T24 modules (e.g., Accounts, Funds Transfer, Payments, Loans).
• Monitor system performance and ensure high availability.
• Troubleshoot functional and technical issues within T24.

2. Incident & Problem Management

• Analyze and resolve production issues within SLA timelines.
• Perform root cause analysis (RCA) for recurring issues.
• Coordinate with business users and vendors for issue resolution.

3. jBASE Development & Debugging

• Write, modify, and debug programs using jBASE.
• Analyze existing routines, versions, and templates in T24.
• Work on local developments, patches, and fixes.

4. System Monitoring & Batch Support

• Monitor COB (Close of Business) and EOD (End of Day) processes.
• Troubleshoot batch failures and ensure successful completion.
• Support job scheduling and performance tuning.

5. Data Management

• Execute data fixes using T24 tools and jBASE commands.
• Validate data integrity and consistency.
• Work with MultiValue databases and file structures.

6. Environment & Release Management

• Support deployments, upgrades, and patches.
• Coordinate with Dev, QA, and Infrastructure teams.
• Maintain version control and release documentation.

7. Integration & Interfaces

• Support interfaces between T24 and external systems (SWIFT, payment gateways, etc.).
• Debug API/services-related issues.
• Ensure data flow consistency across systems.

8. Documentation & Knowledge Sharing

• Maintain support documents, SOPs, and runbooks.
• Provide knowledge transfer to junior team members.
• Document known issues and solutions.

Technical Skills

• Strong experience with Temenos T24 architecture and modules.
• Hands-on expertise in jBASE programming.
• Knowledge of:
• T24 components (VERSION, ROUTINES, ENQUIRY, EB APIs)
• OFS (Open Financial Services) messaging
• MultiValue database concepts
• Experience with Unix/Linux environments.
• Familiarity with shell scripting.

Functional Knowledge

• Understanding of core banking operations:
• Customer accounts
• Payments & transfers
• Loans and deposits
• Awareness of banking regulations and compliance is a plus.

Desired Candidate Profile

Experience Requirements

• 5+ years of experience in T24 support or development.
• Experience in production support environments (24/7 support preferred).
• Prior banking or financial services experience is highly desirable.

Soft Skills

• Strong analytical and problem-solving skills.
• Ability to work under pressure in critical production environments.
• Good communication skills with technical and business teams.
• Team player with proactive attitude.

Nice to Have

• Experience with TAFJ (Java-based T24) is an advantage.
• Knowledge of integration tools and APIs.
• Exposure to DevOps practices and tools.
• ITIL certification for support processes.