Job description
Rassas is a limited liability company based in Riyadh and completely owned by Tasnee. and non-radioactive metal, which makes it ideal for protection against nuclear radioactivity.
An exciting opportunity is available for (Representative VI, Rassas Recycling) based in Riyadh - KSA.
Who will report directly to Section Head, Rassas Recycling.
Summary:
Receives and processes for non-routine customer inquiries and/or complaints covering products and services Proactively maintains an ongoing relationship with key customers and sales staff. May handle multiple product markets.
You will be responsible for:
- Act as first referral point for escalated customer calls to ensure the handling of routine customer complaints is met.
- Serves as a communication link between customers and sales staff to assure responsiveness.
- Assists with research into a variety of customer complaints and issues to obtain a resolution.
- Knowledge of company product lines, product features and attributes, existing markets and market-related initiatives.
- Tracks order activity and alert appropriate staff of any potential delivery problems.
- Completes reports and documentation as required.
- Follows up on internal and external complaints.
- Participates in team projects. Identifies and shares continuous improvement ideas that enhance customer requirements.
Minimum Qualification:
Degree or Diploma Level Education and qualification.
Minimum Experience:
0-2 years of experience or more in similar field.
Required Skills:
- Valid driving license to drive the medium truck
- Should know the geographical area in western, central and eastern provinces.
- Read and write
- Market Intelligence
- Deal customer
Preferred candidate
Years of experience
No experience required
Degree
Bachelor's degree / higher diploma