Job Description

Roles & Responsibilities

As a Principal Workflow Architect within the Platform team, you will play the role of an architect and a trusted advisor to the customer on product-agnostic core ServiceNow functionality. You will design and configure the most complex solutions and architectures using best practices, ensuring customer success, thereby adding value and increasing productivity for the customer.

• Collaborate with customers in their efforts to take advantage of their ServiceNow investment
• Act as the primary technical liaison for projects, representing the development team to customers and ensuring the highest quality of delivered solutions.
• Lead customer workshops on architecture (Cloud and On-Prem), design and integrations
• Define and architect technical solutions at a detailed level, ensuring they align with clients' business needs and technological environments.
• Enable customers in defining their business and technical requirements of the solution following Agile methodologies and mapping them to product capabilities
• Design creative implementation solutions using technical best practices for manageability, performance, upgradability, user experience and security
• Perform hands on development on the ServiceNow platform leveraging all ServiceNow technologies and capabilities; Flow Designer, REST, JavaScript, HTML, CSS, SSO, Self-Hosted, Domain Separation, Mid-servers, and more
• Serve as an escalation point for technical issues, implementing efficiencies and driving resolution of critical path challenges
• Contribute towards continuous improvement of leading practices
• Grow and mentor other members of ServiceNow and the partner ecosystem
• Partner with the pre-sales team to scope complex service engagements involving ServiceNow products and intricate integrations with client systems, with a focus on security, infrastructure, and architecture
• Demonstrate thought leadership by contributing to webinars, white papers, and community groups, highlighting expertise in the Low Code space
• Engage with ServiceNow product teams to provide feedback and insights on new features, capabilities, and best practices.
• Work and travel within MEA, based on customer and project demands

Desired Candidate Profile

Qualifications

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI s potential impact on the function or industry.
• Consulting experience within enterprise organizations with the ability to influence and consult customers in an enterprise architectural environment
• Experience in defining and deploying future-state workflows and in identifying solutions from a people, process and technology perspective
• Understanding on-premise self-hosted environments and architecture
• Experience and/or willingness to grow technical depth on SaaS and on-premise environment, technologies like XML, HTML, Angular, JavaScript, relational Database principles, LDAP, SAML/SSO, REST, SOAP, GraphQL, Web Services, Linux, database server, load balancers, and others
• Experience and/or willingness to grow in ServiceNow NowAssist products
• Excellent communication and presentation skills
• Experience in advising and analysing Product strategies based on business priorities
• Excellent interpersonal skills, customer-centric attitude , and experience working with diverse team
• Fluency in Arabic and English is essential