The opportunity
The Ritz-Carlton Residences, Diriyah represents a new era of luxury living—where heritage, design, and legendary service come together to create an exceptional residential experience. We are seeking an Assistant Residences Manager to play a pivotal leadership role in shaping the day-to-day experience of our residents. Acting as a key partner to the Residences Manager, you will oversee front-of-house and operational functions, ensuring seamless service delivery, strong team performance, and alignment with The Ritz-Carlton’s renowned service standards. This is a highly visible role requiring a balance of operational excellence, commercial awareness, and refined interpersonal skills.
What you will do
Operational leadership
Support the overall management of residences operations, including Front Office, Housekeeping, and Resident Services
Act as a senior operational lead in the absence of the Residences Manager
Ensure all areas of the property consistently meet The Ritz-Carlton brand standards
Conduct regular property walk-throughs to maintain exceptional presentation across all spaces
Resident experience
Champion a personalised, anticipatory service culture aligned with luxury residential living
Engage directly with residents to understand preferences, resolve concerns, and build long-term relationships
Translate feedback into actionable improvements that elevate the resident experience
Team leadership
Lead, coach, and inspire operational teams to deliver exceptional service
Foster a culture of accountability, collaboration, and continuous improvement
Support daily briefings and embed service excellence behaviours across all interactions
Performance & commercial focus
Support the management of departmental performance, including occupancy, expenses, and service delivery metrics
Review operational and financial reports to identify opportunities for improvement
Drive efficiency while maintaining the highest standards of quality and guest satisfaction
Stakeholder & owner engagement
Support the Residences Manager and General Manager in maintaining strong relationships with ownership
Contribute to operational updates and provide context to performance where required
Operate effectively within a high-profile, owner-led environment
Who we’re looking for
You are a confident and polished hospitality professional with a passion for delivering exceptional experiences and leading high-performing teams.
Experience & background
Experience in Rooms Operations, Front Office, or Residences within a luxury hospitality or high-end residential environment
Strong understanding of service delivery within premium or luxury brands
Exposure to multi-departmental operations (Front Office, Housekeeping, Guest Services)
Education
Degree in Hospitality Management, Business Administration, or a related field preferred
Leadership & personal attributes
Highly service-oriented with a natural ability to build relationships
Strong operational mindset with attention to detail and quality
Commercially aware, with the ability to balance service excellence and performance
Confident communicator, comfortable engaging with senior stakeholders and owners
Agile and adaptable, with the ability to perform in a dynamic, pre-opening or evolving environment
Why join us
This is a unique opportunity to be part of one of the region’s most prestigious residential developments, contributing to a flagship project that defines modern luxury living. At The Ritz-Carlton, our Ladies and Gentlemen are the heart of our success. We are committed to creating an environment where you can grow, lead, and deliver exceptional experiences every day.
Our commitment
At Marriott International, we are dedicated to being an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.