Job Description
Roles & Responsibilities
Key Responsibilities:
Respond to user enquiries across email, phone, and digital channels in a timely and professional manner
Log, track, and update support tickets accurately with issue details and resolution outcomes
Troubleshoot and resolve user-reported issues using standard diagnostic procedures
Follow up with users post-resolution to confirm full closure and satisfaction
Identify and report recurring issue patterns to support product improvement decisions
Capture user feedback and enhancement requests to support product backlog review
Desired Candidate Profile
Requirements
Bachelor's degree in Information Technology, Management Information Systems, or a related technical field
Fresh graduate or up to 2 years of experience; relevant internship or part-time experience is an advantage
Strong communication skills, both written and verbal
Basic understanding of IT troubleshooting or helpdesk environments is an advantage
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