Job description
2161 - Product Support Specialist - Riyadh
- Company
ProcureNet
- Job Family
Information Technology
- City
KSA - Riyadh
- Department
Not Applicable
- Closing Date
30-Jun-2026
Role & Responsibilities
We are seeking a motivated Product Support Specialist to serve as the primary point of contact for internal users and external clients across our digital platforms, working closely with the product and IT teams to resolve issues and drive continuous improvement.
Key Responsibilities:
Respond to user enquiries across email, phone, and digital channels in a timely and professional manner
Log, track, and update support tickets accurately with issue details and resolution outcomes
Troubleshoot and resolve user-reported issues using standard diagnostic procedures
Follow up with users post-resolution to confirm full closure and satisfaction
Identify and report recurring issue patterns to support product improvement decisions
Capture user feedback and enhancement requests to support product backlog review
Requirements
Bachelor's degree in Information Technology, Management Information Systems, or a related technical field
Fresh graduate or up to 2 years of experience; relevant internship or part-time experience is an advantage
Strong communication skills, both written and verbal
Basic understanding of IT troubleshooting or helpdesk environments is an advantage
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- Resume/CV
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Preferred candidate
Years of experience
No experience required
Degree
Bachelor's degree / higher diploma