Job Description

Roles & Responsibilities

Deliver seamless, world-class lifestyle experiences for high-net-worth Arabic-speaking clients anytime, anywhere.

From securing last-minute reservations at the world s most sought-after venues to curating bespoke experiences and handling complex requests, you will act as a single point of contact, ensuring every interaction feels effortless and exceptional.

This role is ideal for a service-driven professional who thrives in a fast-paced, high-touch environment and understands the nuances of luxury, privacy, and cultural expectations within the Middle Eastern market.

What you will be doing

• High-Net-Worth Client Relationship Management | Serve as the dedicated lifestyle partner for a select portfolio of high-net-worth clients. Build long-term, trust-based relationships, anticipating needs and delivering highly personalized, discreet service at every touchpoint.
• End-to-End Lifestyle Concierge Services | Manage a wide range of lifestyle requests including dining reservations, entertainment, events, shopping, gifting, wellness, and day-to-day personal assistance. Handle complex, last-minute, and high-pressure requests with calm efficiency.
• Luxury Experience Curation | Design and deliver bespoke lifestyle experiences tailored to individual client preferences from exclusive access and VIP events to once-in-a-lifetime moments. Continuously seek opportunities to elevate and personalize each experience.
• Global Network & Supplier Management | Leverage and grow a network of premium suppliers, partners, and venues globally. Negotiate access, priority bookings, and VIP privileges to deliver exceptional value and exclusive experiences.
• Virtual Service Excellence | Operate as a highly responsive, digitally savvy concierge across multiple communication channels (phone, email, messaging). Deliver fast, accurate, and polished communication at all times.
• Collaboration & Quality Delivery | Work closely with internal teams to ensure a seamless, end-to-end service experience. Maintain accurate records, ensure compliance standards are met, and actively identify opportunities to introduce additional lifestyle services.

Desired Candidate Profile

Experience

• Minimum 3+ years experience in luxury concierge, lifestyle management, hospitality, or high-end customer service
• Proven experience supporting high-net-worth or VIP clients in a personalized, high-touch environment
• Demonstrated ability to handle complex, last-minute, and multi-faceted lifestyle requests
• Experience working in a virtual or remote service environment, managing clients across multiple channels
• Background in luxury travel or event coordination is advantageous

Skills & Knowledge

• Fluent in Arabic and English (professional working proficiency required)
• Strong understanding of high-net-worth client expectations, particularly within the Middle Eastern market
• Exceptional communication skills with a polished, professional, and service-driven tone
• Highly resourceful with the ability to source solutions quickly and creatively
• Strong organisational skills with the ability to manage multiple priorities simultaneously
• Commercial awareness with a natural ability to identify opportunities to enhance and upsell services
• High level of discretion, emotional intelligence, and cultural sensitivity

Desirable Certifications

• Hospitality or concierge-related qualifications (e.g. Les Clefs d Or, hospitality diplomas)
• Exposure to luxury concierge platforms or CRM systems
• Background in luxury retail, events, or premium guest services environments