Position: Technical Support Specialist
Location: Riyadh, Saudi Arabia Industry: Food & Beverage & Retail
We are seeking a hands-on IT & Cloud Support Specialist with strong expertise in Microsoft technologies to manage and support our cloud environment, identity systems, and end-user infrastructure. The role focuses on ensuring secure, efficient, and reliable IT operations across the organization.
Key Responsibilities
Identity & Access Management (Azure AD Focus)* Manage and administer Azure Active Directory (Azure AD)* Configure Conditional Access, MFA, and identity security policies* Handle user lifecycle (onboarding, offboarding, access control)* Implement Privileged Identity Management (PIM) and role governance
Cloud & Infrastructure (Azure)* Deploy, manage, and monitor Microsoft Azure environments* Maintain virtual machines, storage, and networking components* Troubleshoot cloud-related issues and optimize performance & cost
Endpoint Management (Intune)* Manage devices using Microsoft Intune (Endpoint Manager)* Enforce security policies, compliance, and patching* Support mobile device management (MDM) and application deployment
Microsoft 365 & Exchange* Administer Microsoft 365 services and licensing* Manage Exchange Online (mailboxes, mail flow, security)* Ensure email protection against phishing, spam, and malware
ERP & Business Systems (Microsoft Dynamics)* Support and maintain Microsoft Dynamics environment* Collaborate with business teams to resolve system issues* Assist in system enhancements and integrations
End-User Support & Operations* Provide L1 & L2 technical support for users* Troubleshoot hardware, software, and network issues* Ensure high user satisfaction and timely issue resolution
Requirements
* Bachelor’s degree in IT, Computer Science, or related field* 3+ years of experience in IT support / cloud operations* Strong hands-on experience with Microsoft Azure & Azure AD* Experience with Microsoft Intune, Microsoft 365, and Exchange Online* Familiarity with Microsoft Dynamics (ERP/CRM) systems* Good understanding of networking, security, and endpoint management* Strong troubleshooting and communication skills