Job Summary:
Responsible for managing the daily operations of the unit concerning guest experience for all In-Flight Catering (IFC) clients. This includes overseeing and enhancing the quality of service provided to guests, addressing and resolving any complaints efficiently, and ensuring a high standard of customer satisfaction is maintained.
Job Description:
Responsible for leading and overseeing the development and execution of strategies to enhance the overall guest experience across all regions (JED/RUH/DMM/MED). Ensure a high level of customer satisfaction by delivering consistent, high-quality service and addressing customer needs effectively. Plan, schedule and conduct visits to customers. Provide flight related information to services department. Provide Catering order, manuals, policies, packing and loading plans and equipment requirements. Conduct food testing and presentations. Manage and coordinate customer visits and audits, ensuring a seamless and professional experience. Participate in budget preparation. Provide sales input to marketing department to prepare business plan and budget write-up. Assist the preparation of sales good items forecast through operation cell. Ensure all activities related to Hajj operation are well coordinated to the concerned for smooth operations. Provide information on customers’ operational pattern that will aid in the preparation of the monthly forecast on flights, meals, and turnover. Updates the pre-flight risk analysis. Provide justification for significant deviations between actual result and budget for forecast figures. Ensures that catering order and related documents are distributed to all concerned ahead of time. Ensures that customer inspections and hygiene audits are conducted well within in the Standards and results are reviewed with necessary actions. Ensure to maintain standard costing and pricing of individual product and review as required. Prepares monthly and year-to-date statistics for Customers. Identifies opportunities for improvement and makes constructive suggestions for change. Establishes standard policy for strict adherence. Participate with the Sales Director for required periodic review and planning issues. Establishes, instructs, prepares, and submits annual budget based on issued instructions for the approval of the Sales Director. Exercises the economic delegation entrusted by the Sales Director in a judicious and reasonable manner to the utmost benefit of the Company.
Qualifications:
Bachelor’s degree in business administration.9 years of overall experience including 7–8 years of relevant experience. Set and track sales account targets, aligned with company objectives. Understand and monitor Sales Metrics (e.g. quarterly sales results and annual forecasts). Knowledge of CRM software and MS Office (MS Excel in particular). Understanding of sales performance metrics. Excellent communication and negotiation skills. An ability to deliver projects and answer inquiries on time. Business acumen with a problem-solving attitude.