We are seeking a Solution Architect / Technical Lead to serve as the single point of accountability for the successful planning, execution, and delivery of all Maplewave components within the Client NSP Program. This role is funded by our client and is critical to ensuring the alignment of multiple delivery streams—including Point-of-Sale (POS) solutions, Inventory Management, and Business As Usual (BAU) change requests—with the overall program timeline and governance structure. This role will sit in the Managed Services team but align across all teams and ensure consistent and quality delivery of both production fixes, support, and new features.

Delivery Management Oversight:

• Oversee the development and maintenance of the implementation delivery plan for Maplewave solutions (POS, Inventory, Paperless, Insights, Engage), ensuring alignment with the overall client program timeline.
• Manage and coordinate all Maplewave resources and activities required for the delivery of POS solutions, including dedicated BAU teams.
• Track progress against the implementation plan and provide timely, written weekly status reports to the PARTNER governance team.
• Proactively identify, raise, and agree upon mitigation actions for risks and issues.
• Ensure all Maplewave deliverables are produced and support the approval processes with PARTNER and Client.
• Ensure up time of the Maplewave solution and plan for preventative maintenance.

Stakeholder and Governance Management:

• Serve as the primary point of contact for delivery matters, coordinating with the Client’s PMO office and PARTNER’s Project Manager.
• Actively participate in program management team meetings and governance forums.
• Identify and communicate all dependencies Maplewave has on PARTNER or Client activities.
• Participate in program change management processes and conduct impact assessments for change requests (CRs).
• Ensure effective client and third-party engagement, particularly regarding requirements gathering and delivery timelines.

Technical and Implementation Oversight:

• Oversee the implementation of POS solutions in non-production and production environments.
• Oversee Maplewave's testing activities (unit testing, system testing) and coordinate resources to support SIT and UAT.
• Define required business configuration data and oversee its implementation.
• Ensure knowledge transfer to Client staff for system takeover upon project completion.
• Support production incident management and assist the team in timely resolution of issues.

Skills

1. Education (preferred): Bachelor’s degree in computer science, engineering, or a related field is preferred.
2. Certifications (If applicable):
3. Skills: Excellent communication, negotiation, and stakeholder management skills. Strong understanding of project management methodologies (e.g., Agile, PI delivery cadence). Ability to provide qualified full-time on-site program and project management leadership. Familiarity with governance structures, including RACI matrices, risk management, and change control procedures.
4. Competencies: Ability to lead and guide technical teams towards successful project delivery. Proactive in identifying and resolving complex technical and project-related issues. Capable of aligning technical solutions with broader program and business objectives. Works effectively with internal teams, clients, and third-party partners to achieve common goals.
5. Professional / Technical Knowledge: Demonstrated expertise in managing complex, multi-stream projects involving Point-of-Sale (POS) and Inventory Management systems. Strong understanding of software implementation programs in the telecommunications sector.
6. Experience: Proven experience as an Architect, Technical Leader, or Solution Architect, preferably overseeing large-scale software implementation programs. Experience working with international clients and managing remote/on-site teams.