Jobs / Customer Service Jobs / Call Center Agent

Call Center Agent

On-site Full Time

Haji Husein Alireza & Co. Ltd. -

Saudi , Jeddah

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Job Details

Employment Full Time

Category Purchasing

Industry Automotive

Job Purpose:To provide prompt, efficient, and professional customer service by addressing inquiries, resolving issues, and offering information about automotive products and services.
Job Accountabilities: Respond to customer inquiries via phone, email, or chat regarding automotive products, services, and policies. Process customer orders, returns, and exchanges efficiently and accurately. â€¢ Escalate complex issues to appropriate departments or supervisors when necessary. Maintain up-to-date knowledge of automotive products, promotions, and company policies. Document all customer interactions in the company's CRM system for future reference and analysis.
Experience:0-2 years of experience in customer service, preferably in a call center environment. Experience in the automotive industry is a plus but not required.
Education:High school diploma or equivalent (mandatory). Associate's degree in Business, Customer Service, or related field is a plus.