Are you a tech-savvy problem solver who thrives in fast-paced environments? Join our team and be at the forefront of Managed Services operations for Oracle RODOD Stack. If you enjoy monitoring systems, solving incidents, and improving processes through automation, we want you! Oracle is a global technology leader shaping how businesses operate, and our Communications team ensures the smooth running of networks and services for top-tier service providers worldwide. Be part of a team that keeps critical systems running seamlessly and contributes to delivering exceptional digital experiences.

Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives.

True innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing [Click to show email] or by calling 1-888-404-2494 in the United States.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

What you will do

• Monitor production environments to ensure system health, alert management, interface/service availability, and batch/billing watchpoints.
• Manage the ITSM ticket lifecycle: create, classify, collect evidence, update, follow up, and validate incident closure.
• Prepare and maintain operational reports, including daily trackers, shift handovers, escalation notes, and SLA/KPI inputs.
• Coordinate onsite with Salam IT/Ops teams for faster validation, log collection, and confirmation of business impact.
• Identify opportunities for automation and implement AI-driven initiatives to improve operational efficiency.

What you will bring

• Strong understanding of IT operations and production monitoring processes.
• Experience in ITSM tools and incident management lifecycle.
• Excellent attention to detail, problem-solving skills, and ability to prioritize tasks in a dynamic environment.
• Effective communication skills and experience collaborating with cross-functional and onsite teams.
• Passion for innovation, continuous improvement, and leveraging automation to enhance operations.

What Oracle Offers

• Competitive compensation and a comprehensive benefits package.
• Structured onboarding and personalized training, including a minimum 6-week induction.
• Opportunity to work with modern technology stacks and collaborate with global teams.
• Defined career development pathways, mentorship, and continuous learning programs.
• Inclusive work environment that values diversity and individual contributions.

At Oracle, we don’t just respect differences—we celebrate them. We believe that innovation  starts with inclusion and to create the future  we need people with diverse backgrounds, perspectives, and abilities. That’s why we’re committed to creating a workplace where all kinds of people can do their best work. It’s when everyone’s voice is heard and valued that we’re inspired to go beyond what’s been  done before. https://www.oracle.com/corporate/careers/diversity-inclusion/

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Career Level - IC1