Job Summary The Senior Manager – Utilities & Critical Infrastructure leads the governance, reliability, and operational performance of all utility systems and critical infrastructure supporting Qiddiya Workers Villages.
Roles and Responsibilities ·       Lead governance and oversight of all utility systems and critical infrastructure.
·       Establish preventive and predictive maintenance strategies for critical assets.
·       Ensure statutory and regulatory compliance for utilities operations.
·       Develop contingency and emergency response plans for system failures.
·       Oversee utilities service providers and OEMs against KPIs and SLAs.
·       Lead failure investigations and reliability improvement programs.
·       Provide technical leadership for upgrades and expansion projects.
Key Deliverables and Accountabilities ·       Reliable and uninterrupted utility services.
·       Preventive maintenance and reliability programs.
·       Emergency response and business continuity plans.
·       Compliance records and statutory inspection documentation.
·       Capital planning and lifecycle strategies.
KPIs / Performance Metrics ·       Utility system uptime for critical services.
·       Unplanned outage frequency and duration.
·       Preventive maintenance completion rate.
·       Compliance audit score.
·       Mean time between failures for critical systems.
Required Qualifications and Certifications ·       Bachelor’s degree in Engineering or related field.
·       Professional engineering certifications preferred.
Experience Requirements ·       Minimum 10 years of experience in utilities or critical infrastructure operations.
·       At least 5 years in a senior leadership role managing mission-critical systems.
Technical and Professional Competencies ·       Utilities systems management.
·       Critical infrastructure reliability planning.
·       Regulatory compliance management.
·       Root cause analysis and failure investigation.
·       Capital planning and lifecycle management.
Behavioral Competencies ·       Leadership and accountability.
·       Stakeholder engagement and collaboration.
·       Decision-making under pressure.
·       Integrity and professionalism.
·       Continuous improvement mindset.
Authority and Decision-Making Limits ·       Approve corrective actions for critical utilities.
·       Authorize emergency interventions.
·       Escalate critical risks to executive leadership.