Job Summary: The Front Office Agent is responsible for providing exceptional customer service to guests, ensuring a smooth check-in and check-out process, and addressing any guest inquiries or concerns. This role requires excellent communication skills, a friendly demeanor, and the ability to multitask in a fast-paced environment.

Key Responsibilities:

• Guest Services: Greet and welcome guests upon arrival, provide information about hotel facilities and services, and assist with any special requests.

  
  

• Check-In/Check-Out: Efficiently handle the check-in and check-out process, including verifying guest information, processing payments, and issuing room keys.

  
  

• Reservations: Manage room reservations, cancellations, and modifications, ensuring accuracy and attention to detail.

  
  

• Communication: Answer phone calls, respond to emails, and handle guest inquiries promptly and professionally.

  
  

• Problem Resolution: Address and resolve guest complaints or issues, escalating to management when necessary.

  
  

• Billing: Prepare and review guest bills, ensuring all charges are accurate and properly documented.

  
  

• Team Collaboration: Work closely with other hotel departments, such as housekeeping and maintenance, to ensure a seamless guest experience.

  
  

• Record Keeping: Maintain accurate records of guest information, reservations, and transactions.