Job Scope:The Fashion Advisor is responsible in contributing to the store sales by providing a remarkable and memorable service to all clients and maintain merchandising standards.
Main Duties & Responsibilities
Customer Service Promote high customer service standards throughout the shopping experience Attend to customer needs Actively seek inputs from customers and efficiently address complaints to reinforce service standards Gather information and organize records on customer preferences and buying behavior and provide proper feedback and tendencies. Update clients on upcoming events Provide support in VIP events and ensure proper follow up with clients as needed Inform clients about policies and procedures to ensure transparency; including and not limited to refund and exchange policies
Sales & POSMeet and maximize cross selling & up selling sales targets Adhere to the standards of operations Support the manager in achieving the Boutique’s goal Ensure security procedures for merchandise are observed at all stages in the sales process Ensure a proper replenishment of merchandise, display and visual merchandising standards to maintain the brand’s image Process accurately and efficiently cash register operations from opening to close and protect company assets Support in efficient cost allocation by optimally using Boutique products and not exceeding availability
Position Requirements Education Background: High School Diploma or equivalent.1 to five years of experience in the high‐end retail fashion industry Strong communication and negotiation skills High customer centricity Team oriented with proper conflict management skills