Total Salary: SR 7000 Job Description IT technical support provides global Windows OS and Server Support: Application tuning and troubleshooting, OS security patch management, network security, account and network share management, new system implementations, and storage maintenance Responsibilities:Provide frontline support for technical escalations Manage software and hardware licensing, reporting, packaging and deployment Provide technological leadership and guidance for business and development teams in line with current industry trends and business needs Identify and implement technological process improvements leveraging infrastructure and tools, both for customers and the internal team Develop and implement technical solutions that meet operational improvement needs Seeks out and relays to management and to other ITS team member's future technology recommendations Identifying potential network issues, including firewalls, proxies, constrained WAN bandwidth and latency, LDAPYou will get to show off your fine-tuned skills for resolving issues and helping the end-user Ensure customer inquiries (tickets) are resolved efficiently and according to standard procedures
Qualifications:Strong background in evaluating and optimizing workstations and applications Able to act as a senior level key escalation point for all technical concerns varying across multiple scopes of technology Strong knowledge and understanding of professional and consumer grade A/V hardware and related multimedia devices Scripting proficiencies with Powershell, SQL, VBS, batch and C# are an asset Additional preference will be placed on candidates with Networking certificates (CCNA, Network+) or Systems certificates (MCSE / MSCA) Strong understanding of current and future industry hardware standards Strong understanding of current Desktop (and technology) hardware standards and future hardware releases