About BSF:
Banque Saudi Fransi (BSF) is a leading financial institution built on a bold vision, to merge Saudi leadership with international standards, from day one, we have gone beyond conventional banking empowering ambition, enabling growth, and shaping lasting legacies. Apply and Be part of a dynamic team that empowers progress for individuals, businesses, and society.
BSF Values:
We are BSF - Always putting the needs of our people, customers, shareholders and society ahead of our own personal agenda. We are a community that we defend and protect, always. True to ourselves, always - We are honest with one another, even at the risk of temporary disharmony. It is never personal. Us before me - We put ideas before ego and leverage the expertise of others. Keep it simple - We strive to make everything we do as simple as possible. We set our people up for success and then get out of their way. We only need to be asked one. We own it. Winning is fun - We seek to be number one in the hearts and minds of our people, customers and shareholders. We have limitless ambition and the drive to win. Think big, act quick - We think long-term in our decisions, but we make them quickly and have a bias towards action
Location: Riyadh, Saudi Arabia
Your Role will focus on:
Leading end-user IT service operations across the bank, ensuring stable, secure, and efficient service desk and field support delivery, effective escalation management, SLA performance, user satisfaction, and successful technology rollouts. Driving endpoint governance, compliance, and continuous improvement, including asset lifecycle management, cybersecurity and SAMA compliance, vendor performance oversight, operational reporting, and optimization of end-user support processes.
Your Key Responsibilities:
Manage end‑user support operations across the bank, ensuring stable, secure, and efficient IT services for all internal users. Oversee the Service Desk and field support teams to ensure SLA performance, service quality, and a high level of user satisfaction. Own escalation management for high‑impact user service disruptions and coordinate with technical teams for swift resolution. Lead technology rollout projects (OS upgrades, asset refresh, new collaboration tools, MDM rollouts). Govern endpoint compliance including patching, security baselines, encryption, antivirus/EDR health, and device configuration controls. Ensure accurate and audit‑ready IT asset management, inventory tracking, and lifecycle processes. Drive continuous improvement by analyzing ticket trends, user feedback, and support gaps. Manage vendor contracts and service performance for end‑user hardware, support services, and tooling. Ensure SAMA and cybersecurity compliance across endpoint operations, access governance, and device management. Prepare management reports (SLA, KPI, asset health, user satisfaction, audit status).


Qualifications & Experience:
Bachelor’s degree in IT/CS/Engineering; Master’s is an advantage.5–6 years of experience in IT service operations with 3+ years in a managerial role. Strong experience managing service desk operations, field support, and endpoint management in banking. Strong understanding of ITIL processes and service management frameworks.
Knowledge & Skills:
Excellent leadership, team management, and stakeholder communication skills. Strong knowledge of M365, AD, EDR/AV, mobile device management, endpoint tools, and patching. Solid understanding of SAMA Cybersecurity controls, audit requirements, and access processes. Strong analytical skills for reporting, SLAs, and service performance insights. Ability to lead large‑scale deployments and operational improvement initiatives.

Are you ready to shape your future with confidence? Apply today