Location

Qiddiya Workers Villages, Riyadh, Saudi Arabia

Position Summary

The Manager - Catering Services leads the planning, delivery, and governance of catering operations within the Qiddiya Workers Villages, ensuring safe, compliant, high-quality, and cost-effective food services across kitchens and dining halls. The role manages service providers, menu delivery, hygiene compliance, and resident satisfaction while maintaining audit-ready documentation and performance reporting.

Key Purpose of the Role

To ensure consistent, safe, and resident-focused catering services that meet contractual standards, regulatory requirements, and Qiddiya service quality expectations.

Key Responsibilities

Lead catering operations governance across kitchens, dining halls, and food service points Manage catering service providers' performance, ensuring compliance with contract requirements, KPIs, and SOPs Oversee menu planning governance, nutritional balance, portion control, and resident feedback loops Ensure food safety management system compliance in coordination with the Food Safety Supervisor and Quality/HSE functions Control catering operational costs through wastage reduction, consumption tracking, and process optimization Ensure staffing, training, and competency compliance for catering teams and contractors Lead incident management and corrective actions for food safety or service disruptions

Key Deliverables & Accountabilities

Consistent catering service delivery meeting agreed schedules, volumes, and quality standards Contractual KPI achievement and documented performance reviews with service providers Effective food safety compliance and audit-ready records (HACCP/FSMS, inspections, corrective actions) Resident feedback reporting and service improvement action plans Documented governance framework and SOPs for catering operations

KPIs / Performance Metrics

Resident satisfaction (food quality and service) Food safety audit score and non-conformance closure rate Meal service compliance rate (timeliness, availability, standards) Food wastage percentage and corrective action effectiveness Incident rate (food safety/service disruptions) and resolution time

Required Qualifications & Certifications

Bachelor's degree in a relevant field (Hospitality Management, Business Administration, Supply Chain, or related) Professional certifications relevant to the role are preferred (e.g., HACCP/ISO 22000, NEBOSH/IOSH, ISO Lead Auditor, IFMA, CIPS, etc.)

Experience Requirements

Minimum 6 years of experience in catering/food service operations in large-scale environments At least 3 years in a managerial role overseeing multi-site catering operations or contracted catering services Experience with food safety compliance and audits in regulated environments

Technical & Professional Competencies

Catering operations governance and contract management oversight Food safety management systems (HACCP/ISO 22000 principles) and audit readiness KPI monitoring, reporting, and corrective action management Menu governance, resident feedback management, and service optimization Stakeholder and vendor management

Behavioral Competencies

Leadership and accountability Stakeholder engagement and collaboration Decision-making under pressure Integrity and professionalism Continuous improvement mindset

Authority & Decision-Making Limits

Authorize operational corrective actions for catering service failures and compliance issues Approve service improvement initiatives within delegated authority Recommend contractual penalties, remedial plans, or escalations for repeated non-performance

Interfaces

Internal: Senior Manager - Residential Services, Quality, HSE, Facilities Management, Finance, PMO, Security, Housing Services, and Workers Villages operations.

External: Catering service providers, suppliers (via provider), auditors/inspectors, and client representatives.

Health, Safety & Compliance Obligations

Ensure full compliance with Qiddiya HSE policies and Saudi regulatory requirements Promote a safety-first culture across teams and service providers Ensure staff and contractors adhere to safety and quality standards