Job Title: Collections Supervisor Company: Abdullah Al Othaim Investment Co. (AOIC) Workplace Type: On-site Location: Riyadh, Saudi Arabia (HQ) Employment Type: Full-time Seniority Level: Mid-Senior Level Division: Commercial Department: Collection Reports To: Collection Manager Applicable To: AOIC and its subsidiaries (where applicable) Collection Supervisor Job Summary | ملخص الوظيفةThe Collections Supervisor is responsible for increasing and sustaining the targeted collection rate through continuous follow-up and effective communication with tenants. This role supervises collection staff, ensures timely and accurate invoicing and receivables processing, resolves invoicing disputes in coordination with internal stakeholders, and maintains high-quality tenant relationships to enhance collection efficiency. Collection Supervisorتتمثل مسؤولية مشرف التحصيل في رفع نسبة التحصيل المستهدفة والحفاظ عليها من خلال المتابعة المستمرة والتواصل الفعّال مع المستأجرين، والإشراف على فريق التحصيل لضمان دقة التحصيل في الوقت المناسب، ومعالجة إشكالات الفواتير بالتنسيق مع الإدارات ذات العلاقة، وبناء علاقات مهنية مع المستأجرين لرفع كفاءة التحصيل. Collection Supervisor Key Responsibilities | المهام والمسؤوليات الرئيسيةTenant Communication & Negotiation Communicate, arrange, and negotiate with tenants to collect due invoices and outstanding payments. Collection Supervisor Build and maintain strong tenant relationships to improve collection effectiveness and reduce disputes. Collection Supervisor Supervision & Team Management Supervise collection staff to ensure invoices are collected accurately and on time. Collection Supervisor Follow up on and ensure required field visits are conducted by collectors when needed. Collection Supervisor Prepare, track, and submit collector productivity reports (daily/monthly as required). Collection Supervisor Invoicing & Receivables Control Ensure invoices are extracted, prepared, and shared with tenants before due dates through collectors. Collection Supervisor Ensure receivable/payment vouchers (receipt bonds) are issued accurately for received amounts. Collection Supervisor Maintain accurate tenant payment records, including reasons for non-payment, enabling quick retrieval when required. Collection Supervisor Issue Resolution & Cross-Functional Coordination Ensure invoice issues are resolved and followed up through collectors with concerned departments within the company. Collection Supervisor Reporting & Performance Targets Prepare and submit required collection reports (including daily follow-up/activity reporting). Collection Supervisor Achieve monthly and annual collection targets set by company management. Collection Supervisor Qualifications & Experience | المؤهلات والخبرةBachelor’s degree in Business Administration or a relevant field. Collection Supervisor3–5 years of experience in collections. Collection Supervisor Skills & Competencies | المهارات والجداراتProven ability to work with targets and tight deadlines. Collection Supervisor Knowledge of relevant legal requirements related to collections/receivables. Collection Supervisor Working knowledge of MS Office and databases. Collection Supervisor Excellent communication and interpersonal skills. Collection Supervisor Strong negotiation, persuasion, and conflict-handling capability. Collection Supervisor Ability to remain polite and empathetic without losing firmness and confidence. Collection Supervisor Excellent verbal communication skills. Collection Supervisor Working Conditions & Other Duties | شروط العمل ومهام إضافيةThis job description does not state or imply that these are the only duties performed. The employee may be required to carry out other job-related tasks assigned by the direct manager as business needs evolve. Collection Supervisor