Job Purpose and Accountabilities Job Summary The job holder is responsible for overseeing facilities, workplace services, and business support operations to ensure safe, efficient, and high-quality work environments that support operational needs and growth.
Accountabilities & Responsibilities:
Facility Operations & Space Management Oversee facility operations and lease administration; optimize space plans for changing team sizes and project phases. Capture learnings from peak periods and relocations to refine space strategies and services playbooks. Workplace Services & Experience Run workplace experience services including reception, meeting rooms, catering coordination, office moves, and desk/room booking systems with defined service standards. Coordinate building access and passes with Security and Digital teams to streamline user experience. Vendor, Contract & Cost Management Manage FM vendor panels and contracts in coordination with Procurement; monitor SLA performance and cost efficiency. Validate vendor invoicing and accruals with Finance; prevent duplicate or off contract spend. Compliance, Safety & Continuity Enforce maintenance, health, safety, ergonomic, and sustainability standards across workplaces; coordinate compliance with HSSE. Provide incident response and business continuity procedures for offices, including liaison with Digital/IT. Transport, Hospitality & Business Support Services Operate fleet management and staff transport services, ensuring utilization efficiency and compliance. Oversee hospitality and protocol services for VIP and official visits, and manage general administration services including mailroom, logistics, supplies, and inventory.


Job Requirements (Minimum Qualifications, Experience, Skills):
Educational Qualifications Bachelor’s degree in Facilities Management, Business Administration, Engineering, or related field. Master’s degree is preferred. Professional Certifications Preferred Relevant certifications in Facilities Management & Business Services Experience A minimum of 6 years of experience in facilities management, workplace services, or business services roles Nature of Experience Proven experience managing FM vendors, contracts, and service SLAsHands-on exposure to office relocations, space planning, or scaling workplace operations Experience coordinating with Finance, Procurement, HSSE, Security, and ITExperience supporting executive or VIP workplace requirements preferred Job Specific Skills Facilities and workplace operations management Space planning and utilization analytics Vendor and contract management Budget control and cost optimization Health, safety, sustainability, and compliance Fleet and transport operations Stakeholder coordination and service delivery governance Service reporting and dashboarding