Job Description: The Contact Center Specialist is responsible for handling inbound and outbound customer interactions in a professional and efficient manner. The role focuses on providing accurate information, resolving inquiries and complaints, and ensuring a high level of customer satisfaction while adhering to company policies and service standards. Key Responsibilities:Handle incoming and outgoing calls, emails, and chats professionally Respond to customer inquiries and resolve issues promptly Record, update, and maintain customer information in the system Escalate complex cases to the appropriate department when necessary Follow communication scripts, policies, and procedures Meet performance targets such as response time, quality, and customer satisfaction Maintain confidentiality of customer and company information Provide feedback and suggestions to improve service quality Qualifications & Skills:Diploma or Bachelor’s degree (preferred) Previous experience in a call center or customer service role is an advantage Excellent communication skills in English (spoken and written) Strong problem-solving and interpersonal skills Ability to work under pressure and handle difficult situations Basic computer skills and familiarity with CRM systems Team player with a customer-focused attitude Working Conditions:Ability to work shifts if required Office-based or contact center environment