Storage (SAN, NAS, ECS) — L3**Role Summary:** Own L3-level operations for Storage (SAN, NAS, ECS) within a highly regulated banking estate, ensuring availability, performance, security, audit readiness, and rapid recovery as per RTO/RPO.**Key Responsibilities:**- Provide L3-level support for Storage (SAN, NAS, ECS) in a mission-critical banking environment.- Ensure compliance with PCI DSS, SWIFT, and local banking regulator requirements.- Operate under ITIL processes (Incident/Change/Problem/Knowledge).- Maintain high availability, performance, and security; participate in DR/BCP drills.- Perform daily health checks, monitoring, and routine tasks using standard runbooks.- Acknowledge and triage alerts; log and update tickets (Service Now/BMC) with accurate data.- Execute backups/restores or routine jobs under change and supervision.**Required Tools & Technologies:**- Dell EMC Unisphere/Power Store/Powermax, Net App ONTAP/System Manager, HPE 3PAR/Primera SSMC- SAN switch tools: Brocade Network Advisor, Cisco DCNM- Object storage (ECS) admin consoles & S3-compatible tooling- Monitoring: OEM vendor dashboards, Grafana/Prometheus, Nagios/Zabbix**Relevant Certifications:**- Dell/EMC, Net App, HPE storage certifications (associate/professional)- Brocade/Cisco SAN certs; AWS S3/Object Storage fundamentals (nice-to-have)- ITIL Foundation**Experience Requirements:**- 1–2 years in platform operations/support in regulated environments (banking preferred).**Soft Skills & Banking Behaviors:**- Clear communication with operations, security, audit, and business stakeholders.- Evidence-driven troubleshooting; strong documentation and runbook hygiene.- Ownership mindset with 24x7 support readiness and on-call rotation participation.