Position Overview:

The General Manager of Facilities Management is responsible for overseeing all operations, maintenance, and management of facilities within the organization. This role ensures the efficient and safe operation of the facilities, compliance with legal and safety standards, as well as the management of all facilities-related staff and resources. The ideal candidate will have extensive experience in facilities management, strong leadership skills, and a commitment to operational excellence.

Key Responsibilities:

1. Leadership & Strategic Planning:

• Lead and oversee the day-to-day operations of the facilities management department, ensuring all functions are running smoothly.
• Develop and implement short- and long-term facilities strategies that align with organizational goals.
• Supervise, coach, and manage a team of facilities staff, including maintenance workers, cleaning staff, and other service personnel.
• Foster a collaborative and high-performance team culture, encouraging continuous improvement and professional development.

1. Facilities Operations:

• Oversee the maintenance, repair, and upkeep of all company buildings, including HVAC, plumbing, electrical, and structural systems.
• Ensure all facilities comply with relevant environmental, health, safety, and legal regulations.
• Manage facility-related vendor relationships, ensuring that contracts are met in a timely and cost-effective manner.
• Monitor and control facility costs and expenses, implementing cost-saving initiatives where possible.

1. Budget & Financial Management:

• Prepare and manage the facilities operations budget, ensuring financial targets are met.
• Review and approve expenditures for maintenance and capital improvements.
• Provide regular reports on operational and financial performance, highlighting areas for improvement.

1. Maintenance & Repairs:

• Ensure preventative maintenance schedules are adhered to for all equipment and systems.
• Respond to facility-related emergencies and ensure that all repairs are done promptly and efficiently.
• Manage and track the progress of ongoing facility projects (e.g., renovations, repairs, upgrades).

1. Health & Safety Compliance:

• Ensure that all facilities meet safety regulations and industry best practices for workplace health and safety.
• Develop and enforce safety protocols, conduct regular safety audits, and ensure compliance with OSHA and other regulatory bodies.
• Implement emergency preparedness plans, including fire drills, evacuation procedures, and disaster recovery protocols.

1. Vendor & Stakeholder Management:

• Negotiate and manage contracts with service providers and vendors, ensuring optimal service delivery and cost-effectiveness.
• Coordinate with other departments and stakeholders to ensure facility needs are met and aligned with organizational priorities.
• Liaise with external contractors for large-scale projects and ensure all work complies with organizational standards.

1. Reporting & Documentation:

• Maintain accurate records of facility operations, service requests, repairs, and maintenance schedules.
• Prepare and submit regular reports on facility performance, costs, and issues to senior management.
• Ensure all documentation is kept up-to-date for audit and compliance purposes.

1. Customer Service & Stakeholder Engagement:

• Act as the point of contact for employees, tenants, and visitors regarding facility-related issues and needs.
• Ensure a high level of customer service and satisfaction regarding the cleanliness, maintenance, and functionality of the facilities.

Qualifications & Skills:

• Education:
• Bachelor’s degree in Facilities Management, Engineering, Business Administration, or a related field. Master’s degree preferred.
• Experience:
• Minimum of 7-10 years of experience in facilities management, with at least 5 years in a senior leadership role.
• Experience in managing large, complex facilities and overseeing multi-disciplinary teams.
• Skills & Competencies:
• Strong leadership and people management skills, with the ability to motivate and develop a diverse team.
• Expertise in facilities management software and tools, along with proficiency in Microsoft Office Suite.
• Exceptional project management skills, with the ability to handle multiple projects simultaneously.
• In-depth knowledge of building systems, maintenance processes, and industry standards.
• Strong budget management and financial oversight abilities.
• Excellent communication, negotiation, and interpersonal skills.
• Ability to work under pressure and manage time effectively.

Preferred Qualifications:

• Certifications in Facilities Management (e.g., CFM, IFMA, BOMA) preferred.
• Knowledge of sustainability practices and green building certifications (e.g., LEED).
• Experience in managing facilities within a specific industry (e.g., corporate office, healthcare, retail).