Department: Customer Service

Reports to: Customer Relations Supervisor

Main Responsibilities:

• Manage real estate show units, including:
• Ensuring the cleanliness and maintenance of show units.
• Organizing and preparing show units to receive customers.
• Following up on the availability of all marketing and promotional materials in the show units.
• Receive customers and provide them with the necessary information about real estate projects.
• Answer customer inquiries and provide appropriate solutions to their problems.
• Build and maintain strong relationships with customers.
• Follow up with potential customers and convert them into actual customers.
• Contribute to the development and improvement of customer services.
• Prepare periodic reports on the performance of show units and customer satisfaction.
• Cooperate with colleagues in the sales and marketing department.
• Adhere to company policies and procedures.

Required Skills:

• Excellent communication skills in both Arabic and English.
• Ability to build strong relationships with customers.
• Problem-solving and decision-making skills.
• Ability to work under pressure.
• Good organizational and administrative skills.
• Familiarity with the basics of the real estate market.
• Tact and good appearance.

Qualifications:

• Diploma in Business Administration or a related field.
• At least two years of experience in customer service, preferably in the real estate sector.
• Proficiency in using basic computer programs.