ABOUT TREND MICRO

Trend Micro, a global cybersecurity leader, helps make the world safe for exchanging digital information. Fueled by decades of security expertise, global threat research, and continuous innovation, Trend Micro's cybersecurity platform protects hundreds of thousands of organizations and millions of individuals across clouds, networks, devices, and endpoints. As a leader in cloud and enterprise cybersecurity, the platform delivers a powerful range of advanced threat defense techniques optimized for environments like AWS, Microsoft, and Google, and central visibility for better, faster detection and response. With 7,000 employees across 65 countries, Trend Micro enables organizations to simplify and secure their connected world. For additional information, visit www.trendmicro.com

POSITION OVERVIEW

The full-time IT Engineer provides general IT service for Trend Micro employee in the Middle East and Africa Region will be based in (MMEA/Saudi Arabia). As an IT engineer, you will be responsible for designing hardware configurations, installing software, managing network systems, training staff on correct operating procedures and proactively support users and events.

To ensure success as an IT engineer, you should have extensive experience maintaining large-scale computer systems, the ability to manage project, and excellent troubleshooting skills.

PRIMARY RESPONSIBILITIES

• Proactively support users and events as IT helpdesk engineer
• Research, tune, and implement AI/automation solution on Power Platform with team.
• Handle security alerts and respond to cases
• Must be able to work 'on call' for incident response.
• Collaborate with corporate IT team to implement and maintain regional IT infrastructure, support endpoint compliance also
• Good at self-management to achieve goals and has good time management
• Play bridge role to collect business needs and work with regional IT team for action plans
• Must be willing and able to travel, when necessary.

EXPERIENCE

• Has more than two years IT helpdesk experience
• Practical experience with Microsoft low-code platforms and AI field is a plus.
• At least a bachelor’s degree or above in computer related major
• Fluent English in reading, writing and speaking
• Positive and optimistic, good at communication, proactive in work, like self-learning
• Abilities to be interface among multiple departments, with good customer service skills
• Familiar with Windows, MacOS, Linux and automated installation and maintenance
• Familiar with virus protection, network security protection common sense
• Certificate: Azure AI Fundamentals, AAD, AWS-Cloud practitioner, CCNA, MCSA, are preferred

Trend Micro strive to build an environment of equity and inclusion, which reflects diverse points of view. We welcome, value, promote, and celebrate diversity - the very experiences and attributes that make us who we are, including but not limited to race, ethnicity, nationality, gender, gender identification, sexual orientation, level of ability, age, religion, veteran status, socio-economic status, and political philosophy.