Job Objective
Support business operations through the IT strategy at Six Flags by operating as part of a core IT operational team.
Job Duties
Collective Responsibilities:
- Comply with Six Flags Qiddiya's code of conduct and ethics
- Promote Six Flags Qiddiya's vision, mission, and values while modeling desired behaviors
- Spread and promote the Six Flags Qiddiya culture
- Commit to Six Flags Qiddiya's rules and regulations
- Perform tasks directed toward achieving organizational goals
Job-Specific Responsibilities:
- Provide IT support and services to all staff across the theme park, water park, and administrative offices
- Deploy IT equipment and software as per standards across the complex
- Respond promptly and provide timely updates for all support and service requests
- Troubleshoot system, network, and hardware/software issues
- Accurately record and action all incidents and requests in line with SLA
- Manage daily support issues on-site and escalate to appropriate channels when needed
Additional Job Specifications
- Duties may include working weekends, early mornings, or late shifts, depending on business needs and park operating hours
- Provide first-class IT support and service delivery, ensuring internal customer satisfaction through timeliness, accuracy, and high responsiveness
- Comply with IT policies and procedures outlined by Six Flags, Aquarabia, and Qiddiya
Requirements
Education:
- Bacholer or Diploma degree in Information Technology or a relevant field
Experience:
- Fresh IT graduates or up to 2 years of experience in a similar IT Support role
- Experience in IT Operations in hospitality or a theme park (preferred)
Skills:
- Technical Skills: Windows, IT networks, POS systems, Office 365
- Languages: Proficiency in English
Core Competencies:
- Problem Solving
- Client/Customer Focus
- Teamwork
- Communication
- Adaptability
- Values and Ethics