About DHL and Finance & HR Services

DHL Group the logistics provider of the world with over 600,000 employees in more than 220 countries and territories. We are an organization that is not just moving goods around, we have a very clear purpose, and we are: Connecting People. Improving Lives. We provide challenges and opportunities for personal and professional development, we recognize the difference you bring to our business and together we share the pride of building one of the largest world leaders in logistics and supply chain.

Finance & HR Services (FHS)at DHL Group –; that’s us! We deliver shared services in Finance and HR for our divisions within the group.

Our Finance Operations team supports our group in all financial activities, e.g. regarding accounts payable and receivable, general ledger and corporate treasury. These include asset accounting, intercompany alignment, active collecting, customs invoicing, profit and loss accounting and payment factory for DHL.

Our HR Services run e.g. the payroll for more than 350.000 employees within DHL working in 28 countries across the globe. They also offer time & attendance management, employee data administration and reporting, travel & expense processing and other services.

Ready to immerse yourself in the exciting world of FHS? Join the team and bring your expertise on board! As part of the DHL Group, you will be working with a global network of FHS colleagues as well as our business units and divisions and benefit from a wide range of development opportunities. If you are looking for an interesting role in a dynamic and diverse group, join us in our AMERICAS region.

We are looking for an immediate, full-time, permanent position in AMERICAS at Westerville, Ohio.

Job Purpose:

The Payroll Support Specialist performs standard tasks to support the administrative functions within the payroll department. Answering telephones, scanning, working a queue in the ticketing tool, answering less difficult questions/issues, and assigning tickets for tasks requiring more research to the appropriate team member. Assists compliance with responding to garnishment & child support orders, as well as, responding to verifications of income and employment working with a third party vendor to completion. Performs additional tasks and projects based on department need.

Your tasks:

• Responsible for managing a work queue ensuring that work is managed within SLA’s
• Follows and maintains internal control policies, procedures and compliance with respect to the payroll process
• Provides recommendations for process improvements and possible solutions to meet business needs
• Leverages subject matter expertise to support customer inquiries while providing education on tools, process and policy, and source documentation
• Collaborates on special projects as needed or requested by management
• Supports processing team with manual check distributions
• Sorts/handles inbound mail
• Verifies Income/Employment via Equifax
• Completes and responds to Garnishment/Child Support Orders, including scanning of documentation
• Processes Vendor Invoices
• Answers simpler requests/questions from GSN ticketing queue or assigns to members of the team as appropriate
• Manages and responds to Tier 1 employee escalations via telephone or Case Management system.

Your profile:

Education Level

• High School Degree or equivalent

• Excel Skills
• Bilingual (Spanish speaking), preferred, but not required
• Communication skills (oral & written); ability to effectively interact with others at all levels
• Ability to gather, analyze and interpret information for completeness and accuracy
• Knowledge of ADP Vantage and Kronos Timekeeping, or similar time and attendance and payroll applications
• 1+ years of payroll experience, including expertise in a multi-state payroll environment

• Great opportunity to work for the biggest logistics company in the world
• International and virtual environment
• Flexibility and great opportunity to learn
• Tempting Compensation and benefits

DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. The EEO is the Law poster is available here: https://www.eeoc.gov/employers/eeo-law-poster

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Payroll Specialist

Would you like to join the Logistics Company for the World?Have you often wondered how products get from point A to point B? DHL Supply Chain does just that.

Become an essential part of everyday life, by contributing to an organization that is Connecting People and Improving Lives. If you have a passion for people, a desire to problem-solve,and eagerness to pursue continuous improvement opportunities… we look forward to exploringcareer possibilities with you!

Job Description

In this this role, you will perform standard tasks to establish and maintain payroll records, including computing wage and overtime payments, calculating and recording payroll deductions, and processing requests for off-cycle payments.Additional responsibilities and qualifications include:

• Inputs data to computerized payroll systems to prepare weekly and biweekly payroll, including updating and adjusting employee master file records upon notice of changes to deductions or status.

• Completes standard payroll processing activities, such as:computes wage and overtime payments, calculates and records payroll deductions, and processes requests for off-cycle payments.

• Answers routine questions (via email and phone) from employees and management regarding payroll matters.

• Performs standard administrative tasks, including answering phones, preparing reports, maintaining records, and tracking information using case management tool.

• Audits and processes payroll information submitted by Business Partners for accuracy, policy compliance and completeness.

• Creates manual checks and tracks paycheck shipments.

• Maintains confidentiality of employee and company data.

Required Education and Experience

• Three to five (3-5+) years of experience in payroll, multi-state payroll processing preferred

• Working knowledge ofpayroll practices, including local, state, and federal policies and regulations

• Functional knowledge of automated large scale payroll application like ADP ProBusiness.

• Bi-Lingual in Spanish preferred

Our Organization has a business casual environment and focuses on teamwork, associate development, training, and continuous improvement