About DHL and Finance & HR Services

DHL Group the logistics provider of the world with over 600,000 employees in more than 220 countries and territories. We are an organization that is not just moving goods around, we have a very clear purpose, and we are: Connecting People. Improving Lives.  We provide challenges and opportunities for personal and professional development, we recognize the difference you bring to our business and together we share the pride of building one of the largest world leaders in logistics and supply chain.  

Finance & HR Services (FHS) at DHL Group – that’s us! We deliver shared services in Finance and HR for our divisions within the group. 

Our Finance Operations team supports our group in all financial activities, e.g. regarding accounts payable and receivable, general ledger and corporate treasury. These include asset accounting, intercompany alignment, active collecting, customs invoicing, profit and loss accounting and payment factory for DHL.

Our HR Services run e.g. the payroll for more than 350.000 employees within DHL working in 28 countries across the globe. They also offer time & attendance management, employee data administration and reporting, travel & expense processing and other services. 

Ready to immerse yourself in the exciting world of FHS? Join the team and bring your expertise on board! As part of the DHL Group, you will be working with a global network of FHS colleagues as well as our business units and divisions and benefit from a wide range of development opportunities. If you are looking for an interesting role in a dynamic and diverse group, join us in our AMERICAS region.

We are looking for an immediate, full-time, permanent position in AMERICAS at Westerville, Ohio.

Job Purpose: 

The Payroll Support Specialist performs standard tasks to support the administrative functions within the payroll department.  Answering telephones, scanning, working a queue in the ticketing tool, answering less difficult questions/issues, and assigning tickets for tasks requiring more research to the appropriate team member.   Assists compliance with responding to garnishment & child support orders, as well as, responding to verifications of income and employment working with a third party vendor to completion.   Performs additional tasks and projects based on department need.    

Your tasks: 

• Manages and responds to Tier 1 employee escalations via telephone or Case Management system.
  
• Answers simpler requests/questions from GSN ticketing queue or assigns to members of the team as appropriate
• Processes Vendor Invoices
• Completes and responds to Garnishment/Child Support Orders, including scanning of documentation 
• Verifies Income/Employment via Equifax
• Sorts/handles inbound mail
• Supports processing team with manual check distributions
• Collaborates on special projects as needed or requested by management
• Leverages subject matter expertise to support customer inquiries while providing education on tools, process and policy, and source documentation
• Provides recommendations for process improvements and possible solutions to meet business needs
• Follows and maintains internal control policies, procedures and compliance with respect to the payroll process
• Responsible for managing a work queue ensuring that work is managed within SLA’s

Your profile: 

Education Level

• High School Degree or equivalent  

• 1+ years of payroll experience, including expertise in a multi-state payroll environment
• Knowledge of ADP Vantage and Kronos Timekeeping, or similar time and attendance and payroll applications
• Ability to gather, analyze and interpret information for completeness and accuracy
• Communication skills (oral & written); ability to effectively interact with others at all levels
• Bilingual (Spanish speaking), preferred, but not required
• Excel Skills 
  

• Great opportunity to work for the biggest logistics company in the world 
• International and virtual environment 
• Flexibility and great opportunity to learn 
• Tempting Compensation and benefits 

DHL is an equal opportunity employer.  We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.  The EEO is the Law poster is available here: https://www.eeoc.gov/employers/eeo-law-poster