Job Purpose:

To oversee and manage the value chain operations of visitor experience including tourism assets, logistics, service excellence and quality to ensure alignment with standards of excellence.

Functional Responsibilities

1- Oversees all visitor experience operations to ensure they are carried on in an appropriate, cost-effective way.

2- Improves operational management systems, processes and best practices to enhance visitor experience' operations.

3- Purchases materials, plans inventory and oversees warehouse efficiency to ensure timely project delivery.

4- Contributes to the formulation of strategic and operational objectives to ensure alignment on project goals.

5- Examines financial data and use them in order to remain below budget and even improve project profitability.

6- Performs quality controls and monitors KPIs to ensure alignment with standards of excellence.

7- Recruits, trains and supervises staff to ensure delivering an exceptional customer service.

8- Develops, implements, and reviews operational policies and procedures in order to help promote a culture that encourages top performance and high morale.

9- Perform any other job-related duties required by the direct manager.

Job Requirements:

Academic Qualifications :

Bachelor’s Degree in Customer Service Management or any relevant field (Masters Preferred)

Work Experience:

3 years of relevant experience.

Other Requirements:

• Written and Oral proficiency of English language.

• Excellent communication skills.