Job Purpose:
To oversee and manage the value chain operations of visitor experience including tourism assets, logistics, service excellence and quality to ensure alignment with standards of excellence.
Functional Responsibilities
1- Oversees all visitor experience operations to ensure they are carried on in an appropriate, cost-effective way.
2- Improves operational management systems, processes and best practices to enhance visitor experience' operations.
3- Purchases materials, plans inventory and oversees warehouse efficiency to ensure timely project delivery.
4- Contributes to the formulation of strategic and operational objectives to ensure alignment on project goals.
5- Examines financial data and use them in order to remain below budget and even improve project profitability.
6- Performs quality controls and monitors KPIs to ensure alignment with standards of excellence.
7- Recruits, trains and supervises staff to ensure delivering an exceptional customer service.
8- Develops, implements, and reviews operational policies and procedures in order to help promote a culture that encourages top performance and high morale.
9- Perform any other job-related duties required by the direct manager.
Job Requirements:
Academic Qualifications :
Bachelor’s Degree in Customer Service Management or any relevant field (Masters Preferred)
Work Experience:
3 years of relevant experience.
Other Requirements:
• Written and Oral proficiency of English language.
• Excellent communication skills.