Key Responsibilities

1. Monitoring and Coordination:

• Operations Monitoring: Continuously monitor ongoing operations and work activities to ensure they are proceeding as planned.
• Task Coordination: Coordinate and prioritize work requests, ensuring that tasks are assigned to appropriate personnel and resources are allocated effectively.

1. Work Management:

• Request Handling: Receive and process work requests from different departments or external parties.
• Scheduling: Schedule and track work orders, ensuring timely execution and completion of tasks.
• Follow-Up: Monitor the progress of work orders and provide updates to stakeholders as needed.

1. Communication:

• Central Point of Contact: Serve as the primary point of contact for all work-related communications, both internally and externally.
• Information Relay: Relay information and instructions between team members, departments, and external contractors or service providers.

1. Data Entry and Documentation:

• Record Keeping: Maintain accurate records of work orders, requests, and operational data in the control center’s system.
• Reporting: Prepare and submit reports on work activities, performance metrics, and any issues or incidents that arise.

1. Problem Resolution:

• Issue Handling: Address and resolve any issues or disruptions that occur during work operations.
• Escalation: Escalate complex or unresolved issues to higher management or specialized teams as necessary.

1. Safety and Compliance:

• Procedures: Ensure that all work activities adhere to safety procedures, organizational policies, and regulatory requirements.
• Incident Management: Respond to and manage incidents or emergencies, following established protocols and procedures.

1. System Management:

• Software Use: Operate and utilize control center software and systems to manage and track work activities.
• System Updates: Assist in maintaining and updating system configurations and settings as needed.

1. Team Support:

• Assistance: Provide support and guidance to team members, including training new operators and assisting with workload management.
• Collaboration: Work closely with other departments and teams to ensure seamless coordination and efficient work processes.

Skills

Communication:

• Effective Communication: Strong verbal and written communication skills for interacting with team members, stakeholders, and external parties.
• Clear Instructions: Ability to provide clear and concise instructions and information.

Organizational Skills:

• Multitasking: Ability to manage multiple tasks and priorities simultaneously.
• Attention to Detail: High level of accuracy and attention to detail in monitoring and managing work activities.

Technical Skills:

• System Proficiency: Familiarity with control center software and data management systems.
• Technical Knowledge: Basic understanding of operational procedures and work management processes.

Problem-Solving:

• Analytical Skills: Strong problem-solving skills to address and resolve operational issues effectively.
• Adaptability: Ability to adapt to changing circumstances and handle unexpected situations.

Customer Service:

• Service Orientation: Strong customer service skills to handle requests and inquiries from internal and external stakeholders.
• Professionalism: Maintain a professional demeanor and provide excellent service.

Educational Background:

• Education: High school diploma or equivalent; additional coursework or training in operations management, facilities management, or a related field is beneficial.
• Experience: Previous experience in a control center, operations role, or similar environment is advantageous.