Work Control Centre Operator

ََََ - السعودية - Saudi Arabia
ََََ

Key Responsibilities

  1. Monitoring and Coordination:
  • Operations Monitoring: Continuously monitor ongoing operations and work activities to ensure they are proceeding as planned.
  • Task Coordination: Coordinate and prioritize work requests, ensuring that tasks are assigned to appropriate personnel and resources are allocated effectively.
  1. Work Management:
  • Request Handling: Receive and process work requests from different departments or external parties.
  • Scheduling: Schedule and track work orders, ensuring timely execution and completion of tasks.
  • Follow-Up: Monitor the progress of work orders and provide updates to stakeholders as needed.
  1. Communication:
  • Central Point of Contact: Serve as the primary point of contact for all work-related communications, both internally and externally.
  • Information Relay: Relay information and instructions between team members, departments, and external contractors or service providers.
  1. Data Entry and Documentation:
  • Record Keeping: Maintain accurate records of work orders, requests, and operational data in the control center’s system.
  • Reporting: Prepare and submit reports on work activities, performance metrics, and any issues or incidents that arise.
  1. Problem Resolution:
  • Issue Handling: Address and resolve any issues or disruptions that occur during work operations.
  • Escalation: Escalate complex or unresolved issues to higher management or specialized teams as necessary.
  1. Safety and Compliance:
  • Procedures: Ensure that all work activities adhere to safety procedures, organizational policies, and regulatory requirements.
  • Incident Management: Respond to and manage incidents or emergencies, following established protocols and procedures.
  1. System Management:
  • Software Use: Operate and utilize control center software and systems to manage and track work activities.
  • System Updates: Assist in maintaining and updating system configurations and settings as needed.
  1. Team Support:
  • Assistance: Provide support and guidance to team members, including training new operators and assisting with workload management.
  • Collaboration: Work closely with other departments and teams to ensure seamless coordination and efficient work processes.


Skills

Communication:

  • Effective Communication: Strong verbal and written communication skills for interacting with team members, stakeholders, and external parties.
  • Clear Instructions: Ability to provide clear and concise instructions and information.

Organizational Skills:

  • Multitasking: Ability to manage multiple tasks and priorities simultaneously.
  • Attention to Detail: High level of accuracy and attention to detail in monitoring and managing work activities.

Technical Skills:

  • System Proficiency: Familiarity with control center software and data management systems.
  • Technical Knowledge: Basic understanding of operational procedures and work management processes.

Problem-Solving:

  • Analytical Skills: Strong problem-solving skills to address and resolve operational issues effectively.
  • Adaptability: Ability to adapt to changing circumstances and handle unexpected situations.

Customer Service:

  • Service Orientation: Strong customer service skills to handle requests and inquiries from internal and external stakeholders.
  • Professionalism: Maintain a professional demeanor and provide excellent service.

Educational Background:

  • Education: High school diploma or equivalent; additional coursework or training in operations management, facilities management, or a related field is beneficial.
  • Experience: Previous experience in a control center, operations role, or similar environment is advantageous.


تاريخ النشر: 02 ربيع الأول 1446 - اليوم
الناشر: Bayt
تاريخ النشر: 02 ربيع الأول 1446 - اليوم
الناشر: Bayt