Job Objective

To provide efficient administrative support and client service as a receptionist in the Equine Hospital, ensuring accurate patient records and smooth hospital operations.

Primary Roles and Responsibilities

Operational

· Greet and assist clients and visitors with a warm and professional demeanor.

· Answer and direct phone calls, manage email inquiries, and schedule appointments.

· Maintain client records and update patient information accurately in the hospital database.

· Handle billing and payments, including collecting past-due payments from clients.

· Create weekly productivity reports and share them with the managing team.

· Coordinate with veterinary staff to ensure timely and efficient service delivery.

· Assist with client communication regarding follow-up appointments, and general inquiries.

· Ensure the reception area is clean, organized, and welcoming.

Other Related Assignments

· Strong organizational and multitasking abilities.

· Excellent communication and interpersonal skills.

· Proficiency in Arabic and English.

· Good reading, writing, and speaking skills in English.

· Proficiency in computer skills, including MS Office and veterinary practice management software.

· Ability to work effectively in a fast-paced, multicultural and dynamic environment

Required Education

● High school diploma or equivalent; additional education or certification in office administration or related fields is a plus.