Role Purpose:

The Property Managment Officer is an integral part of the property management team which delivers exceptional customer services to tenants and visitors. The role supports day to day property operations, tenant relations and customer service through the coordination of requests and administration of property and facilities services.

Operations

• Follow onsite documentations such as property operational plans, tenant handbook, fit out guides and other process oriented forms and checklists etc.
• Coordinate components of the traffic management plans such as valet parking, access cards, applications for additional parking spaces for tenants and visitors.
• Follow processes and procedures to ensure compliance and uniformity of service delivery.
• Participate in processing insurance claims and responding to queries from management.

Lease and Tenant Management

• Support the tenant move-in and move-out process including coordination with FM teams, orientation of new tenants, transferring of utility accounts and completing all documentation to provide a seamless customer experience.
• Assist tenants and respond to all requests in a timely manner to ensure customer expectations are managed.
• Participate in dealing with landlord and tenant lease obligations to ensure that both parties meet their contractual requirements.
• Operate the tenant management system in the automation of tasks and workflows.

Facilities Management and Projects

• Help coordinate common area inspections with HSE, FM and security teams during and on completion of tenant fit out works to ensure safety and compliance.
• Coordinate with the wider operations teams to help ensure service providers are delivering activities is a safe and customer focused manner to help ensure satisfaction.

Event Coordination

• Provide assistance in the coordination of events as organized by the marketing team to ensure the security and FM team are prepared.
• Assist in administering approvals related to requests for tenants’ demise events such as a photography and filming.
• Follow processes and procedures to ensure compliance and uniformity of service delivery.

Customer Service

• Interact with customers where applicable to create an environment of trust and reliability.
• Support the team in providing up-to-date information for Osool Care to enable their team to conduct excellent contact center services.
• Understand the requirements of the customer communications protocols and regularly provide feedback to the management on areas for improvement.

Reporting

• Contribute to compiling operational and tenant data for weekly, monthly, annual reporting.
• Consistently access the property and lease management system to review the accuracy of information and respond to tenant requests for reports and information in a timely manner.

Health, Safety and Environment

• Comply with Osool's code of conduct (as set out within the employee handbook) and all relevant business processes, procedures and work instructions to operate with the appropriate safety, quality and governance standards.
• Exercise a duty of care for your health, safety, welfare, and take all reasonable steps to prevent harm or injury to others by assessing risks and hazards, implementing safety measures, and taking appropriate action when necessary.
• Promote a positive HSQE and information security culture among peers, service providers and all other parties interacting with the Osool brand.
• Coordinate ad hoc and routine inspections of buildings and properties to ensure safety standards are adhered to.
• Help to organize regular tenant training for safety procedures such as emergency response and evacuation.

Qualifications and Education

Minimum higher level diploma or foundation degree

Experience

Minimum 2 years' experience, 1 of which is in a property/facilities management environment

Professional Certificates

Not applicable

Skills

• Communication
• Organisational
• Time management
• Teamwork
• IT and Systems

Language

Fluent in verbal and written English.