Job Description :
- Understanding the customer’s needs, developing engagement strategies, to deliver a customer experience that promotes loyalty and retention.
- Developing and implementing engagement strategies to effectively engage consumers.
- Identifying and segmenting customer groups to tailor engagement efforts
- Working closely with sales, marketing, and product teams to deliver a cohesive customer experience.
- Tracking, analyzing, and reporting on customer engagement metrics.
- Using customer feedback to understand their needs and wants and communicating this feedback to relevant teams.
- Building and maintaining strong relationships with key customers
- Developing and implementing customer loyalty programs
Education Prerequisites:
Bachelor’s degree in Business Administration or equivalent is required
Professional Experience :
3 to 5 Years of experience in Customer Experience