About DHL and Finance & HR Services

DHL Group the logistics provider of the world with over 600,000 employees in more than 220 countries and territories. We are an organization that is not just moving goods around, we have a very clear purpose, and we are: Connecting People. Improving Lives.  We provide challenges and opportunities for personal and professional development, we recognize the difference you bring to our business and together we share the pride of building one of the largest world leaders in logistics and supply chain.  

Finance & HR Services (FHS) at DHL Group – that’s us! We deliver shared services in Finance and HR for our divisions within the group. 

Our Finance Operations team supports our group in all financial activities, e.g. regarding accounts payable and receivable, general ledger and corporate treasury. These include asset accounting, intercompany alignment, active collecting, customs invoicing, profit and loss accounting and payment factory for DHL.

Our HR Services run e.g. the payroll for more than 350.000 employees within DHL working in 28 countries across the globe. They also offer time & attendance management, employee data administration and reporting, travel & expense processing and other services. 

Ready to immerse yourself in the exciting world of FHS? Join the team and bring your expertise on board! As part of the DHL Group, you will be working with a global network of FHS colleagues as well as our business units and divisions and benefit from a wide range of development opportunities. If you are looking for an interesting role in a dynamic and diverse group, join us in our AMERICAS region.

We are looking for an immediate, full-time, permanent position in AMERICAS at Westerville, Ohio.

Job Purpose: 

The Senior Payroll Specialist performs specialized tasks across the payroll function. This role serves as a team leader for other payroll specialists to help provide guidance across assigned areas of work. The Senior Payroll Specialist is responsible for leveraging subject matter knowledge to ensure integration and consistency of practices across the operation.

Your tasks: 

• Manages multiple work queues and schedules ensuring that work is assigned to team members appropriately and managed within stated SLAs.
• Manages and responds to Specialist and employee escalations (including analysis, resolution and employee communication, etc.). Ensures compliance with payroll policies and procedures.
• Provides back up support to team as needed to meet SLA requirements.
• Provides recommendations and solutions for process improvements; identifies opportunities to mitigate risk and provides value added solutions to meet business needs.
• Partners with other team leads and managers in HR and PR Operations to provide end-to-end operational guidance and support.
• Responsible for day-to-day training activities pertaining to assigned functional unit.
• Works with internal and external 3rd party vendors to triage and resolve escalated issues from specialists.
• Research business problems; and identifies trends and escalates to manager for guidance.
• Captures and report on operational metrics; escalates issues to Manager in a timely manner.
• Inputs data to computerized payroll systems to prepare weekly and biweekly payroll, including updating and adjusting employee master file records upon notice of changes to deductions or status.  Performs system data loads.
• Completes payroll processing activities, such as:  computes wage and overtime payments, calculates and records payroll deductions, and processes requests for off-cycle payments.

Your profile: 

Education Level

• Bachelor's Degree or equivalent  
• CPP (Certified Payroll Professional) preferred

• 3+ years of payroll experience, including expertise in a multi-state payroll environment
• Extensive US payroll experience and expertise
• Exposure and knowledge of complex HR processes that impact payroll
• Advanced Excel Skills
• Knowledge of ADP Vantage and Kronos Timekeeping, or similar time and attendance and payroll applications
• Strong analytical and problem-solving skills as problems faced are often complex and require extensive investigation and analysis
• Strong communication skills (oral & written); ability to effectively interact with others at all levels 
• Bilingual (Spanish speaking), preferred

• Great opportunity to work for the biggest logistics company in the world 
• International and virtual environment 
• Flexibility and great opportunity to learn 
• Tempting Compensation and benefits 

DHL is an equal opportunity employer.  We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.  The EEO is the Law poster is available here: https://www.eeoc.gov/employers/eeo-law-poster