KEY ACCOUNTABILITIES & ACTIVITIES |
Key Accountability Areas | Key Activities |
Technical Support and Enhancement | - Enhance system reporting dashboards (e.g., PowerBI, SmartSheets, PowePoint, etc.) and their visualization to meet quality reporting expectations.
- Customize systems in accordance with PMO best practices.
- Manage and implement technical enhancements to the PMO system.
- Lead development of new or enhanced capabilities for the PowerBI and develop the Integrated Master Plan.
- Act as the first point of contact for technical issues and inquiries from the division.
- Develop and maintain expertise in Smartsheet, the PMO's project management software.
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Portfolio Quality and Control | - Promote best practices and adherence to the PMO framework, procedures, standards, and guidelines to ensure full compliance.
- Monitor the overall portfolio and control management.
- Support resource allocation and utilization.
- Conduct regular reviews of overall portfolio quality and completeness.
- Ensure close coordination with PMO peers for overall portfolio progression.
- Support the division in maintaining accurate and up-to-date project information in the PMO system.
- Develop and implement quality control measures to ensure project deliverables meet established standards.
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Change Control Management | - Review progress, ensure tracking to plan, and disseminate key takeaways.
- Escalate actions to resolve critical program issues.
- Monitor and escalate interdependencies when required.
- Manage program issues and their appropriate resolutions.
- Guide the division through the change request process, ensuring proper documentation and approvals.
- Evaluate the impact of change requests on project timelines, budgets, and resources.
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PMO Business Partner Support | - Act as a PMO BP for a designated division.
- Support the division's day-to-day data operations and reporting needs.
- Provide training and guidance to division members on PMO processes and tools.
- Facilitate communication and collaboration between the division and the PMO.
- Act as a liaison between the division and other PMO functions, ensuring alignment and coordination.
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Policies, Processes and Procedures | - Support the design and implementation of sector policies and, procedures ensuring requirements are fulfilled while delivering high impact and enabling effective & efficient achievement of sector objectives.
- Stimulate team discussion around focus areas and contribute to the identification of opportunities for continuous improvement of systems, improvement of business processes and practices, cost reduction and productivity improvement.
- Maintain awareness of Sector leading practices, and identify recommendations for corrective measures, updates and improvements where required
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Continuous Improvement | - Identify opportunities for improvement in PMO processes and tools.
- Propose and implement solutions to enhance efficiency and effectiveness.
- Stay up-to-date with industry best practices and trends in PMO governance and oversight.
- Research and recommend new technologies or approaches to improve PMO operations.
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