Application Operation Engineer


  • Troubleshooting hardware, software, and network issues.

  • Installing, configuring, and maintaining IT systems.

  • Executing routine maintenance tasks such as system updates and patch management.

  • Assisting in IT asset management, including inventor.

  • tracking and procurement tasks.

  • Monitoring and promptly responding to IT infrastructure alerts and incidents.

  • Providing initial support to end-users and resolving issues.

  • Collaborating closely with L2 and L3 support teams to escalate and address complex issues.

  • Performing routine maintenance tasks such as system

  • updates, patch management, and backup procedures.

  • Documenting all support activities comprehensively, including troubleshooting steps, resolutions, and configurations.

  •  Executing tasks with a focus on accuracy and efficiency to ensure

  • high-quality IT operations and support services.

  • Communicating effectively with end-users to understand and address their IT-related needs and concerns.

  • Collaborating with colleagues and support teams to achieve common goals and deliver exceptional IT services.

  • Monitoring and managing IT infrastructure to ensure optimal capacity and performance.

  • Contributing to the development and improvement of IT processes and procedures to enhance business continuity.

  • Actively contributing to problem-solving efforts and the resolution of recurring issues to improve overall IT service reliability.

Skills


  • Excellent team player.

  • Excellent communication, presentation, and interpersonal abilities

  • Very Good command of English


 

Post date: 14 Safar 1446 - 19 August 2024
Publisher: Bayt
Post date: 14 Safar 1446 - 19 August 2024
Publisher: Bayt