• Troubleshooting hardware, software, and network issues.


• Installing, configuring, and maintaining IT systems.


• Executing routine maintenance tasks such as system updates and patch management.


• Assisting in IT asset management, including inventor.


• tracking and procurement tasks.


• Monitoring and promptly responding to IT infrastructure alerts and incidents.


• Providing initial support to end-users and resolving issues.


• Collaborating closely with L2 and L3 support teams to escalate and address complex issues.


• Performing routine maintenance tasks such as system


• updates, patch management, and backup procedures.


• Documenting all support activities comprehensively, including troubleshooting steps, resolutions, and configurations.


•  Executing tasks with a focus on accuracy and efficiency to ensure


• high-quality IT operations and support services.


• Communicating effectively with end-users to understand and address their IT-related needs and concerns.


• Collaborating with colleagues and support teams to achieve common goals and deliver exceptional IT services.


• Monitoring and managing IT infrastructure to ensure optimal capacity and performance.


• Contributing to the development and improvement of IT processes and procedures to enhance business continuity.


• Actively contributing to problem-solving efforts and the resolution of recurring issues to improve overall IT service reliability.

Skills

• Excellent team player.


• Excellent communication, presentation, and interpersonal abilities


• Very Good command of English