About Chalhoub Group

Chalhoub Group is a leading partner for luxury across the Middle East, operating over 600 stores and representing 300 brands with more than 65 years of experience. The group is evolving from a traditional distributor and retailer to a hybrid retailer, focusing on delivering luxury experiences to customers.

The Role: Store Manager Chanel Beauty

Chalhoub Group is seeking a Store Manager for Chanel Beauty in Makkah or Jeddah. This full-time role requires 2-5 years of experience and involves driving store business, building a loyal VIP customer base, managing the store team, and ensuring adherence to brand guidelines and store processes. The Store Manager acts as a brand representative, communicating its values and philosophy through all interactions.

Key Responsibilities

• Define, execute, and monitor the store action plan to achieve sales targets and KPIs.
• Manage the customer database to build strong relationships and identify future selling opportunities.
• Stay informed on industry trends, products, and competitors, sharing feedback with relevant back-office stakeholders.
• Leverage both online and offline points of sale to drive business.
• Ensure all sales and operational policies and procedures are followed and maintained.
• Oversee the preparation and processing of e-commerce orders within set SLAs for time and quality.
• Utilize available technology tools (Clienteling app, OMS, Business Whatsapp) to support customer experience and ensure team proficiency.
• Ensure operating standards are followed, from stock replenishment to visual merchandising according to brand guidelines.
• Ensure compliance with legal, safety, security, retail operations, and HR guidelines, escalating issues as needed.
• Analyze historical traffic data to anticipate peak hours and ensure healthy floor coverage.

Team Leadership and Customer Experience

• Provide a clear vision to the team regarding business and store objectives.
• Identify, recruit, develop, and retain strong talent within the team.
• Foster a positive work environment based on trust, respect, and fairness, and communicate employee feedback to leadership and HR.
• Coach team members, promoting a growth mindset through available learning tools and monitoring development plans.
• Ensure performance improvement plans are discussed and documented transparently.
• Develop an omnichannel mindset among the team, promoting physical and digital customer touchpoints and clienteling techniques, especially for VIPs.
• Recruit new clients and convert them into loyal VIP customers through excellent service and networking.

Qualifications and Experience

• 2-5 years of relevant experience.
• Ability to lead by example and represent the brand's values.
• Proficiency in managing customer relationships and driving sales targets.
• Experience in team leadership, development, and performance management.
• Understanding of omnichannel customer experience and operational excellence.

Work Environment

This is a full-time position based in Makkah or Jeddah. The role offers opportunities for professional growth through enriching experiences, learning and development, and exposure to different assignments within the role or through internal mobility.