Job description
The jobs in this level are responsible for providing the required services to guests to ensure that their needs are met and the hotel is running smoothly.
Responsibilities:
• Participates in the implementation of Hospitality policies, and procedures to ensure all relevant procedural/legislative requirements are fulfilled.
• Supervises the day to day operations of Hospitality providing some guidance in facilitating related professional work processes in order to achieve high performance standards.
• Supervises the activities and work of subordinates to ensure that all work within a specific area of the Hospitality is carried out in an efficient manner.
• Supervises the process for assisting guests during check in and orientation with regards to hotel facilities.
• Provides advise to the guests whenever needed with regards to hotel facilities and any other queries to ensure that guests are satisfied and requirements are met.
• Manages the concerned area (reception/floor) work flow to ensure the effective and smooth running of operations.
• Assists in training the front desk and workers to ensure their capabilities and skills are developed.
• Ensures that the housekeeping activities adhere to the health and safety codes.
Qualifications:
Education
• Diploma degree in Administration or Hospitality.
Experience
• 2-4 years of related experience
Skills
• Business Acumen – Level 2
• English Language – Level 2
• IT & Computer Literacy – Level 1
• Quality Orientation – Level 1
• Health & Safety Awareness - Level 1
Competencies
• Committed to Dallah – Level 2
• Customer Service Orientation – Level 2
• Developing Others – Level 1
• Teamwork – Level 1
• Initiative – Level 2
Preferred candidate
Years of experience
No experience required
Degree
Bachelor's degree / higher diploma