Job Title: Training & Instructional Design Specialist - Bilingual Location: Jeddah, Saudi Arabia Employment Type: Full-Time Joining Requirement: Immediate Department: Learning & Development
About the Role We are looking for a dynamic Training & Instructional Design Specialist to join our fast-paced hypermarket operations in Jeddah. Reporting directly to the Training Manager, this role is actively split between hands-on training delivery (60%) and instructional design (40%). You will be instrumental in upskilling our diverse retail workforce, developing localized training modules, and ensuring our customer service and floor operational standards remain top-tier.
Key Responsibilities
Training Delivery & Facilitation (60%) Conduct engaging onboarding, product knowledge, and customer service training for hypermarket floor staff, merchandisers, and cashiers. Deliver training sessions seamlessly across English, Arabic, Urdu, and Hindi to ensure maximum comprehension among a diverse multinational team. Spend time directly on the shop floor to provide on-the-job coaching, monitor compliance with retail standards, and evaluate training effectiveness. Manage training schedules, track attendance, and gather feedback to measure the impact of learning initiatives.
Instructional Design & Content Development (40%) Design, develop, and update accessible training materials, including quick-reference guides, operational job aids, and interactive micro-learning modules. Translate and localize complex retail procedures into simple, highly visual multi-lingual content (Arabic/Urdu/Hindi). Collaborate with category managers and store leadership to identify skill gaps and design targeted learning interventions.
Who Can Apply (Requirements) Experience: 2 to 3 years of proven experience in training delivery and content creation. Industry Background: Direct experience in the retail, supermarket, or hypermarket sector is mandatory. Technical Skills: Proven proficiency in Articulate (Storyline 360/Rise), Adobe (Creative Cloud/Captivate), and Microsoft Office. Language Skills: Exceptional fluency in Arabic, Urdu, and Hindi (both spoken and written). Working knowledge of English is highly preferred for utilizing global design tools. Availability: Must be available to join immediately. Skills: Familiarity with basic instructional design principles (ADDIE/SAM), presentation software, and adult learning concepts. Comfortable being highly visible and active on the retail floor.
What We Offer Competitive salary package tailored to the local retail market. Comprehensive medical insurance. Fast-paced environment with opportunities for professional growth within a leading retail brand.