We’re Hiring: Restaurant Manager Location : Jeddah Position Summary:The Restaurant Manager is responsible for overseeing the daily operations of the restaurant branch to ensure smooth workflow, exceptional customer service, compliance with company standards, and achievement of sales and operational targets. This role requires strong leadership, operational excellence, and the ability to manage and motivate a high-performing team in a fast-paced environment. Key Responsibilities1. Operations Management Oversee the daily operations of both Front of House (FOH) and Back of House (BOH) to ensure efficient and high-quality service. Ensure all operational checklists (opening, closing, Baladiyah, hygiene, and management checklists) are completed accurately and on time. Submit all required operational reports and checklists remotely within the specified deadlines. Prepare weekly staff schedules and ensure proper manpower allocation based on business needs. Submit daily, weekly, and monthly operational reports as required by management. Implement and enforce all company policies, procedures, and Standard Operating Procedures (SOPs). Monitor food quality, presentation, service standards, and cleanliness to ensure consistency.2. Team Leadership Recruit, train, coach, and supervise restaurant employees, including supervisors, cashiers, waiters, kitchen staff, and cleaners. Conduct orientation and continuous training programs to improve employee performance. Prepare staff duty rosters and shift schedules to maintain adequate staffing levels. Monitor employee attendance, punctuality, grooming, and overall performance.
3. Customer Service Ensure every guest receives excellent service and a positive dining experience. Respond promptly and professionally to customer complaints, feedback, and special requests. Monitor service during peak hours to minimize waiting times and maximize customer satisfaction.4. Sales & Business Performance Achieve branch sales targets and profitability goals. Support and implement marketing campaigns, promotions, and upselling initiatives. Monitor daily sales performance, labor costs, food costs, and other key performance indicators (KPIs). Qualifications Bachelor's degree or Diploma in Hospitality Management, Business Administration, or a related field (preferred). Minimum 5 – 7 years of experience in restaurant management or a similar leadership role. Strong leadership, communication, and problem-solving skills. Knowledge of restaurant operations, food safety regulations, and inventory management.