About Ninja

Ninja is a quick-commerce company focused on delivering essential services and products efficiently. We are building a robust team to support our operations and continued growth in the region.

The Role of an IT Support Engineer

We are seeking a full-time IT Support Engineer to join our IT team in Riyadh, Riyadh Province. This role is integral to supporting our daily IT operations and ensuring the smooth resolution of technical issues. The position involves active participation in incident management, coordination with various IT teams, and diligent follow-up on technical concerns.

Key Responsibilities

• Log, categorize, prioritize, and track IT incidents effectively.
• Coordinate with IT Support, Network, Store Operations, and other resolver teams to address issues.
• Monitor incident progress and follow up regularly to ensure timely resolution.
• Communicate incident updates clearly to affected users and relevant stakeholders.
• Escalate incidents at risk of breaching Service Level Agreements (SLA) to the Incident Manager.
• Maintain accurate incident records and contribute to ITSM documentation.
• Support activities related to incident reporting, trend analysis, and problem management.

Candidate Profile

The ideal candidate will possess a basic technical background combined with strong communication skills. A proactive approach and a genuine passion for troubleshooting and resolving technical issues are essential for success in this role. This is an opportunity for individuals looking to build their career in IT Support and Incident Management.

Qualifications and Requirements

• Diploma in Information Technology (IT) or a closely related field.
• Willingness to work in shifts as required by operational needs.
• Availability to work on a full-time basis.

Work Environment

This full-time position is based in Riyadh, Riyadh Province. The role operates within a dynamic and fast-paced environment, requiring adaptability and a commitment to maintaining continuous IT support.